The State Consumer Disputes Redressal Commission, Uttarakhand, Dehradun has directed Jaguar Land Rover India Ltd. to refund the purchase amount of ₹1,65,61,234 along with interest at the rate of 7% per annum from 27.03.2024 till realization and pay ₹50,000 as litigation costs to M/s Eapro Global Limited for selling a defective Defender 110 X P400 vehicle. The Commission held that the luxury SUV suffered from inherent manufacturing defects, deficiency in service, and unfair trade practices, including misleading advertisements regarding its performance.
The complainant had purchased the vehicle on 21.10.2022 from authorised dealer Shiva Motocorp for ₹1,65,61,234. Soon after delivery, it failed to achieve the advertised acceleration of 0-100 km/h in 6.1 seconds, instead taking over 7.1 seconds. The vehicle also lacked the promised Fuel Filler Flap – Central Locking system, which was listed in the standard specifications, raising serious safety concerns especially during off-road use in remote areas. Additional defects included a persistent screeching sound from the rear cabin, which led to unauthorised major chassis cutting, welding, riveting, and gluing by the manufacturer’s team without the complainant’s consent, along with delayed supply of the second smart key, defective tail lamp, and other issues. The vehicle spent over 40 days in servicing across multiple visits.
The Commission, comprising Ms. Kumkum Rani (President) and Mr. B.S. Manral (Member), rejected the manufacturer’s defence that the acceleration claim was under controlled test conditions, noting that no such disclaimer was provided at the time of sale or in the specifications. It held that the absence of the standard fuel flap locking system and the structural alterations to the chassis fundamentally compromised the vehicle. The plea of no privity of contract with the manufacturer was also dismissed, as the manufacturer could not escape liability for manufacturing defects and misleading representations. The dealer, Shiva Motocorp, was exonerated from liability. The complainant has been directed to return the vehicle upon receipt of the refund. The order was pronounced on 27.04.2026 in SC/5/CC/2/2024.
Case Details:
Title: M/s Eapro Global Limited v. Shiva Motocorp – Jaguar Land Rover & Anr.
Case No.: SC/5/CC/2/2024
Coram: Ms. Kumkum Rani (President) & Mr. B.S. Manral (Member)
Date of Judgment: 27.04.2026
Click HERE for full Judgment.
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